Terms and Conditions of Sale
Last updated: 10.2.2023
These General Terms and Conditions of Sale shall govern all sales of hardware products branded with LightAct brand and manufactured and sold by LIGHTACT d.o.o. (from here on LIGHTACT or seller) to any buyer, reseller or distributor (below as common term “buyer”). They also cover all accompanying services such as project-related development, setup or commissioning costs. These Terms of Sale do not apply to any software created by LIGHTACT and shall not override individual terms and conditions expressly agreed between the parties in any particular written sales contract. The seller reserves the right to modify these Terms of Sale at any time.
2. Sales Orders
The buyer shall place written orders for the products with the seller. Orders shall be binding on the seller only if accepted in writing by the seller. The seller may either accept or reject the buyer’s order. The order can only be accepted when seller receives the full payment for the order.
Should seller wish to cancel order after seller accepts it, seller reserves the right to determine the refund amount.
The seller may agree to payment in several installments. Should buyer wish to cancel order after paying any part of the total order amount, the seller reserves the right to determine the remaining amount due. In no case will buyer’s cancellation of the order automatically cancel all the payments of the remaining amount.
3. Product Information
The general warranty for the products is one year from the date of purchase, except when it is expressly specified or agreed otherwise in writing. The warranty for specific products:
a) For Iris and reActor: 2 years from date of purchase,
b) For Solo and Sync servers: 5 years from the date of purchase.
The seller’s liability for defects in the products shall be limited to the terms of this warranty. The warranty covers defects in materials or workmanship. The seller shall not be liable for defects due to natural wear and tear, damage in transport, faulty use, maintenance, storage or any other circumstances beyond the seller’s immediate control. The warranty is valid provided that the product has been used and installed according to given instructions and existing regulations. The warranty ceases immediately if anybody other than a person authorized and approved by the seller repairs, changes or opens the product. All defects shall be notified to the seller in writing within 14 days from the date of delivery or, if the defect could not have been discovered through a careful inspection of the product, immediately after discovery of the defect and in no event later than the expiry of the warranty period as specified above. The seller reserves the right to make the final decision regarding claim validity. The seller’s liability for defects shall be limited to the repair or replacement of the defective product within a reasonable time at the seller’s premises, and shall not extend to any on‐site work or any parts, components or systems other than the defective part itself. Shipment charges to the seller shall always be borne by the buyer. Should the seller fail to repair or replace the defective product within a reasonable time, the seller shall refund to the buyer the purchase price paid by the buyer for such defective product, in whole or in part depending on the nature of the defect. No refund shall be payable with respect to the price of other parts, components or systems that may include, or may have been sold to the buyer in connection with such defective part. All undertakings, warranties, conditions, liabilities and remedies relating to any qualities or defects in the products other than those expressly contained hereinabove are expressly excluded. In particular, any implied warranties and conditions of merchantability and fitness for a particular purpose are expressly disclaimed.
6. Terms of Payment
Terms of the payment are 14 days after the date of the invoice. The seller is not obliged to ship the product until full payment has been received, unless expressly agreed otherwise.
The seller and the buyer may agree that the payment is performed in several installments. If the progress of the agreed work to the next phase where the next installment is due, requires the buyer to perform any actions, and the buyer cannot or will not perform these actions, which causes the work to be unable to proceed, the seller has the right to issue all the remaining invoices of the agreed work after 45 days.
7. Delayed Payment
When payment of any of the seller’s invoices is overdue, the seller may suspend the contract to which the invoice relates and any other contract then subsisting between the seller and the buyer. The seller may suspend all deliveries under the contract to which the invoice relates as well as under any other contractual relationship between the parties. No deliveries will take place if invoices are overdue. Interest on overdue amounts shall accrue without notice at the statutory rate prevailing in the seller’s country. If the seller is required to bring legal action for collecting overdue accounts the buyer agrees to pay the seller’s reasonable attorney fees and legal costs.
8. Delivery of Products
The seller will deliver products in such full packages and in minimum quantities as determined by the seller. Unless otherwise specified by the seller, the products shall be delivered ex-works (seller’s named place, Incoterms 2020) as stated in the seller’s acceptance of order unless specifically agreed otherwise between the parties in writing. Any dates quoted for delivery of the products are approximate only. The seller reserves the right to make partial shipments and to make deliveries by or through its subsidiaries, affiliated companies, branches, other companies which belong to the same group of companies, distributors and agents.
The seller has the right to re-sell the products that were not delivered due to overdue payments. The buyer acknowledges that in this case, there may be additional delays of the delivery of the ordered products.
9. Liability for Delay and Non-delivery
The seller shall be liable for delays in the delivery of the products only if, and to the extent that, all of the following conditions are fulfilled: (a) A fixed delivery date has been expressly agreed upon in writing between the parties. (b) The delay exceeds the agreed date with a minimum of three weeks, and (c) It is established that the delay is caused by the seller’s negligence. Damages, if any, payable to the buyer for delays in the delivery of the products according to the above shall be equal to the losses actually sustained by the buyer. However, the damages shall in no event exceed 0.5% per week of the price allocated to the delayed portion of the delivery, and in no event shall the total amount of such damages exceed 5% of such price. The term “week” as used above shall mean subsequent periods of seven days immediately following the expiry of the three‐week period referred to in (b) above. If the delay exceeds three months from the agreed date, the buyer shall have the right to cancel the purchase of the delayed portion of the delivery. Apart from such cancellation and the damages specified above, the buyer shall have no other remedy, and the seller shall have no liability, for any delay or any failure by the seller to deliver the products.
If the seller cancels the delivery at the latest four weeks before the agreed date, no damages or any other compensation shall be payable to the buyer. If the seller cancels the delivery later than four weeks before the agreed date, damages, if any, payable to the buyer for non‐delivery of the products shall be equal to the losses actually sustained by the buyer. However, the total amount of such damages shall in no event exceed 5% of the price allocated to the non‐delivered products.
The total amount of all damages payable to the buyer in case of delay and non‐delivery shall in no event exceed 7.5% of the price allocated to the delayed and non‐delivered portion.
10. Risk and Title
The risk of loss deterioration shall pass to the buyer immediately upon take-over by delivery company (EXW), unless agreed otherwise in writing. Title to and ownership of the products shall pass to the buyer only upon seller’s receipt of all payments due to the seller for the products delivered.
11. The Intellectual Property Rights
The buyer acknowledges that all trademarks, trade names, patents, industrial designs, drawings, plans and other intellectual property, whether registered or not, as well as the seller’s or its suppliers’ know‐how, relating to the products or provided by the seller are and shall remain, the exclusive property of the seller or its suppliers and shall not be used, distributed, licensed, disclosed or registered by the buyer or any third party without prior written consent from the seller.
The buyer shall not use or disclose any of the seller’s trade secrets or know‐how relating to the products. The buyer shall use confidential information exclusively for the purposes of these Terms or any sales contract and shall not disclose it to anyone. The buyer shall hold all confidential information with no less a degree of care as is used for its own confidential information and at least with reasonable care. The undertakings contained in this section shall remain valid also after the expiration or termination of these Terms of Sale for any reason.
13. Force Majeure
The seller shall not be held liable for any failure to perform caused by reason of force majeure events or other impediments beyond the seller’s control. This shall include, but not be limited to industrial or labour disputes, riots, fires, floods, wars, embargoes, shortage of labour, raw materials, energy or means of transportation, whether affecting the seller or any subcontractor, or for circumstances caused by reason of laws, regulations, orders or acts of any government or authority. The buyer shall not be liable for failure to take delivery of the products if the buyer is prevented from doing so by unforeseen governmental import restrictions or similar force majeure reasons.
14. General Limitations of Liability
The liability, if any, of the seller for any damages shall always be limited to an amount equal to the price paid by the buyer for the product to which the damage relates. The seller shall in no event be liable for any special, incidental, indirect or consequential losses or damages such as loss of profits, loss of contract, damage to property, loss of use, purchase in replacement, or liabilities to third parties. The seller shall be liable for personal injury and damage to property (product liability) only if it is proved that such injury or damage was caused by the seller’s gross negligence. No action shall be brought against the seller more than one year after the cause of action has occurred and in no case later than three years after the delivery of the products.
The seller shall have the right to terminate forthwith any and all sales contracts for any products that have not been delivered if the buyer becomes insolvent or bankrupt, makes arrangements with its creditors, or enters into liquidation or rearrangement of debts. In such cases also the price for all products delivered and work done shall become immediately due and payable.
16. Applicable Law and Jurisdiction
These Terms of Sale and all sales contracts shall be governed by the laws of the country of the seller. Governing Law shall be the law of Slovenia.
Place of fulfillment and performance for any obligation arising in context with our deliveries is Ljubljana, Slovenia. The place of jurisdiction shall be Ljubljana, Slovenia and its competent courts.
16. Written Form
Whenever a notice, acceptance, consent or other communication is required to be in writing according to these Terms of Sale, this requirement shall be considered fulfilled also when such communication is given or made by electronic mail.
The seller may assign its liabilities under these Terms of Sale to any of its subsidiaries, affiliated companies, branches, other companies which belong to the same group of companies, distributors and agents. The buyer may not assign its liabilities under these Terms of Sale to any third party without prior written consent from the seller.
If any provision of these Terms of Sale is held to be invalid or unenforceable, it shall be deemed to be severed from these Terms of Sale and shall be of no force and effect and shall not affect the validity and enforcement of the remaining provisions of these Terms of Sale.